Position Summary:
The Player’s Club Representative, under the direction of the Marketing/Advertisement Director, is responsible for representing the casino, assisting guests and facilitating promotions and events. This position serves as a valuable liaison between Ohiya Casino’s Marketing/Advertisement Department and the valued guests.
Department: Marketing/Advertisement
Reports To: Director of Marketing/Advertisement
Duties & Responsibilities:
- Ability to define problems, collect data, establish facts and communicate accurate information to the Director
- Actively promote the Player’s Club and its benefits to Ohiya Casino customers
- Recruit and enroll eligible guest in the Ohiya Player’s Club
- Conduct promotions and help facilitate special events and entertainment
- Distribute information about Ohiya Casino & Resort to guests
- Meet and greet customers upon their arrival, including bus and tour groups
- Learn and retain information concerning all Ohiya Casino & Resort promotions, entertainment and events
- Make announcements regarding Ohiya Casino & Resort promotions, entertainment and events
- Perform other announcements as needed
- Record information regarding guests, major wins, etc. for marketing department
- Will maintain confidentiality policies as it relates to business operations, the Ohiya Player’s Club, valued guests and employees
- Will adhere to all SSN Ohiya Casino & Resort minimum internal control standards
- Will answer phones and use the PA system
- Responsible for other duties as assigned
Qualifications
- At least 1 year working experience or exposure to a hospitality or direct customer service environment
- General knowledge of gaming, including Bingo and CL II gaming devices are a plus
- Computer experience with database and modern electronic technology a must
Requirements
- High school graduate or equivalent
- Must obtain and maintain Santee Sioux Nation Gaming License
- Must pass a drug-screening test and be physically and mentally able to work in a casino environment, with employees and the public
- Maintain strict confidentiality on casino business matters including Player’s Club customer information
- Work assigned schedules that may include nights, weekends, and holidays
- In the event the Casino falls short of staff, you are required to a mandatory six-day work week
- Have understanding of Santee Dakota historical/contemporary history/culture that relates to Ohiya Casino & Resort mission, purpose and employment
Work Environment
- Performed work will take place in a loud and smoke related environment
