Position Summary:
Provides guests/patrons with friendly courteous customer service, which includes providing with beverages, popcorn, ice-cream, and delivery of meals. Actively promotes a positive image of the Casino to guests/patrons and strives to ensure that guests/patrons are treated in a kind and friendly manner, thereby increasing their likelihood to become repeat customers.
Department: Maintenance
Reports To: Maintenance Supervisor
Duties & Responsibilities:
- Provide guests with prompt courteous service, to include making change, general information and beverage service
- Provide guests with guest services amenities (restaurant, restroom, snack bar)
- Assist key personnel in other duties as requested
- Will maintain confidentiality policies as it relates to business operations and employees
- Will push chairs in
- Will dump ashtrays
- Will wipe ashtrays clean
- Will pick up trash in and around the business
- Will clean, mop and stock bathrooms routinely
- Will clean and maintain popcorn machine and area
- Will clean and maintain beverage machine and area
- Will adhere to all SSN Ohiya Casino & Resort minimum internal control standards
- Responsible for other duties as assigned
Qualifications
- Must have a high school diploma or equivalent or in the process of obtaining a G.E.D.
- Must obtain and maintain Santee Sioux Nation Gaming License.
- Must pass a drug-screening test and be physically and mentally able to work in a casino environment, with employees and the public
- Maintain strict confidentiality on casino business matters
- Work assigned schedules that may include nights, weekends and holidays
- In the event the Casino falls short of staff, you are required to a mandatory six-day work week
- Have understanding of Santee Dakota historical/contemporary history/culture that relates to Ohiya Casino & Resort mission, purpose and employment
Certificates & Licenses
- Must have a valid driver’s license
- Must have a SSNGC key gaming license
Work Environment
- Performed work will take place in a loud and smoke related environment
